Privacy Policy

1. Introduction

Estavault ("we", "us", "our") operates at 88 Asok Montri Road, Khlong Toei Nuea, Watthana, Bangkok 10110, Thailand. We provide legacy documentation and family record organisation services to private individuals and business clients.

This Privacy Policy explains how we collect, use, store, and protect personal data provided to us through this website and during the delivery of our services. It applies to all visitors to estavaultx.biz and to all clients who engage Estavault directly.

We take data privacy seriously and operate in accordance with Thailand's Personal Data Protection Act B.E. 2562 (2019) ("PDPA"). If you have any questions about this policy or about how we handle your data, please contact us at [email protected].

2. Personal Data We Collect

We collect personal data in the following ways:

• Contact form submissions: name, email address, phone number (optional), and message content.
• Service delivery: information shared with us during sessions or home visits, which may include names of family members, document types, and property or financial references relevant to organising your records.
• Cookies and analytics: website usage data collected via cookies, which may include IP address, browser type, pages visited, and session duration. See Section 5 and our Cookie Policy for details.

Legal basis for processing: We process personal data on the basis of your consent (for enquiries and cookie usage), the performance of a contract or pre-contractual steps (for service delivery), and our legitimate interest in running a professional documentation service.

Retention: Contact enquiry data is retained for up to 24 months from last contact. Service-related records are retained for up to 5 years for operational purposes, after which they are securely deleted.

3. How We Use Your Data

We use your personal data for the following purposes:

• Responding to enquiries submitted through our contact form.
• Arranging and delivering Records Orientation Sessions, Home Document Setup Visits, and Long-Term Archive Services.
• Sending administrative communications related to scheduled sessions or visits.
• Improving the quality of our services based on aggregated, anonymised feedback.
• Complying with our legal obligations under Thai law.

We do not use your personal data for unsolicited marketing communications. If you wish to receive updates from Estavault, you may opt in by contacting us directly. You may withdraw that consent at any time by emailing [email protected].

Third-party sharing: We do not sell or rent personal data. We may share limited data with trusted service providers (such as email hosting) strictly for operational purposes and under data processing agreements that require them to protect your information.

4. How We Protect Your Data

We take appropriate technical and organisational measures to protect personal data against unauthorised access, alteration, disclosure, or destruction. These include:

• Encrypted communication between your browser and our website (TLS/HTTPS).
• Access controls limiting who within Estavault can access personal data.
• Secure storage practices for any physical or digital records associated with service delivery.
• A process for identifying and notifying affected individuals and the relevant authority in the event of a data breach, in accordance with the PDPA.

No method of transmission over the internet is completely secure. We do our best to protect personal data, but we cannot guarantee absolute security.

5. Cookies

Our website uses cookies to keep the site functioning properly and to understand how visitors use it. Essential cookies are always active. You may accept or decline optional analytics and preference cookies using the consent banner when you first visit the site, or by visiting our Cookie Policy page at any time to update your preferences.

6. Your Rights Under the PDPA

As a data subject under the Thailand Personal Data Protection Act, you have the following rights:

• Right to access: you may request a copy of the personal data we hold about you.
• Right to rectification: you may ask us to correct inaccurate or incomplete data.
• Right to erasure: you may request deletion of your personal data, subject to any legal obligation we have to retain it.
• Right to data portability: where technically feasible, you may request that we provide your data in a structured, machine-readable format.
• Right to object: you may object to processing based on our legitimate interests.
• Right to withdraw consent: where processing is based on your consent, you may withdraw it at any time without affecting the lawfulness of prior processing.
• Right to lodge a complaint: you may raise a complaint with Thailand's Personal Data Protection Committee (PDPC) if you believe your data has been handled unlawfully.

To exercise any of these rights, please email us at [email protected]. We will respond within 30 days.

7. Links to Other Websites

Our website may contain links to external sites — for example, official Thai government information portals or relevant authority websites. We are not responsible for the privacy practices of those sites and encourage you to read their privacy policies before providing any personal data.

8. Children's Privacy

Our services are intended for adults aged 18 and over. We do not knowingly collect personal data from individuals under 18. If you believe a minor has submitted data to us, please contact us at [email protected] and we will delete it promptly.

9. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last Updated" date at the top of this page. Material changes will be communicated by a visible notice on our website for a period of at least 30 days. Continued use of our website or services after any such update constitutes your acknowledgement of the revised policy.

10. Contact Us

For any questions or requests relating to this Privacy Policy or your personal data, please contact us:

• Estavault, 88 Asok Montri Road, Khlong Toei Nuea, Watthana, Bangkok 10110, Thailand
• [email protected]
• +66 2 664 2837